Refund and Returns Policy

At Myriam Perfumery, we strive to provide our customers with the highest quality products and excellent customer service. We understand that there may be instances where you may need to return or seek a refund for your purchase.

Please carefully read and understand our return and refund policy outlined below.

Returns and Exchanges: 1.1. You are eligible to return or exchange a product if: a. The product is defective or damaged upon receipt.
You received the wrong product. 1.2. Please note that we do not accept returns or exchanges for reasons other than those mentioned in 1.1.
Refunds: 2.1. You are eligible for a refund if: a. The product you received is defective or damaged upon receipt. b. You received the wrong product. 2.2. Refunds will be issued in the original form of payment used for the purchase. 2.3. Please note that we do not provide refunds for reasons other than those mentioned in 2.1.
Complaints and Timeframe: 3.1. If you wish to file a complaint, you must do so within one week (seven calendar days) from the date of issuing the invoice for your purchase. 3.2. We will not entertain any complaints filed after the one-week timeframe mentioned in 3.1.
Return Process: 4.1. To initiate a return or exchange, please follow these steps: a. Contact our customer service team within the one-week timeframe mentioned in 3.1 to notify us about the issue. b. Provide relevant details, such as the order number, product name, and a clear description of the issue. c. Our customer service team will guide you through the return or exchange process. 4.2. The returned product must be unused, in its original packaging, and accompanied by the original invoice or proof of purchase.
Refund Process: 5.1. Once we receive the returned product, we will inspect it to ensure it meets the return criteria mentioned in 4.2. 5.2. If the return is approved, we will initiate the refund process within [14] business days. 5.3. The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.
Non-Returnable Items: 6.1. The following items are not eligible for return or refund, except in cases where they are defective or damaged upon receipt: a. Used or opened products. b. Products with missing parts or accessories. c. Personalized or customized items. d. Products purchased during clearance or sale events.
Store Credit: 7.1. In certain cases, we may offer store credit instead of a refund, at our discretion. 7.2. Store credit can be used towards future purchases from Myriam Perfumery.
Changes to the Policy: 8.1. Myriam Perfumery reserves the right to modify or update this return and refund policy at any time without prior notice. 8.2. Changes to the policy will be effective immediately upon posting on our website.

If you have any further questions or require assistance, please contact our customer service team. We are here to help and ensure your satisfaction with our products and services.

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